Agent accounts for the help desk bvpc.freshdesk.com are based on email addresses.
Once an agent account is created, an email is sent to the respective email address. Included in that email message is a button with which to Join now.
Clicking on the Join now button opens a new browser:
Click on the big blue button to Activate with Google and select the account (for most there will be only one Google account)
Once successfully authenticated, the next page shows the BVPC Support Team under My Accounts.
Click on this area to get to the help desk dashboard.
You are now working with the help desk.
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